This book "gives you ready-to-use letters and notes for any business, personal, or social situation. From annoucements to apologies, complaints to congratulatio

This reference contains hundreds of tips, techniques, and samples that will help readers create the perfect letter or e-mail no matter what the occasion or circ

An interactive CD-ROM updates this bestseller with sample letters and templates to help readers get all their correspondence done quickly and painlessly.

Grouped by type in 23 chapters, with as many as 30 models per section, these letters deal with real-life situations nearly everyone faces sooner or later. Just

Are you too busy to even think about writing that business letter that was due yesterday? Are you agonizing over what to say or how to say it? Are you unsure of