How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu

Insights -- like Darwin's understanding of the way evolution actually works, and Watson and Crick's breakthrough discoveries about the structure of DNA -- can c

A short primer on the Emotional Intelligence Competency of Inspirational Leadership, one of five competencies in the Relationship Management domain.

A new series of anthologies to get students reading!

Where will your next big idea come from? Analyzing hard data? A corporate brainstorming session? Customer focus groups? Or closer to home? Successful people don