Information and Communication Technologies for Humanitarian Services

Book excerpt: Humanitarian services seek to promote welfare to save lives, maintain human dignity, alleviate suffering, strengthen preparedness, and provide material and logistical assistance in response to humanitarian crises. They are thus different from development aids that address underlying socioeconomic factors and provides support for the social, economic and political developments of developing nations. Information and Communication Technologies (ICTs) are becoming the backbone technologies for providing quality and efficient services and are playing an increasingly important and sophisticated role in humanitarian-service activities. Many ICT-based solutions exist such as tools to support the work of humanitarian organizations, mobile applications and solutions to provide health services, open source web portals for disaster management systems, and mobile and autonomous devices to provide assistance.