One of the founders of the "quality" movement in America introduces the concept of "completeness"--the idea that a successful corporation is a cohesive unit who

"Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, app

In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality