Real Life Responses to Patients' 101 Most Common Complaints about Health Care
Download or Read eBook Real Life Responses to Patients' 101 Most Common Complaints about Health Care PDF written by Susan Keane Baker and published by Fire Starter Publishing. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle.
| Author | : Susan Keane Baker |
| Publisher | : Fire Starter Publishing |
| Total Pages | : 0 |
| Release | : 2008 |
| ISBN-10 | : 0974998656 |
| ISBN-13 | : 9780974998657 |
| Rating | : 4/5 (56 Downloads) |
Book Synopsis Real Life Responses to Patients' 101 Most Common Complaints about Health Care by : Susan Keane Baker
Book excerpt: From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. "I am here where I don't want to be," "I am frightened and unsure what will happen next," "I put my trust in you, and now something is wrong," or "How can I be sure I will be okay?" When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization.
