Appreciative Healthcare Practice: A guide to compassionate, person-centred care

Book excerpt: Written by a leading healthcare academic and an accredited international business coach, this book takes a new approach to one of the most crucial issues in healthcare – how to care for patients appreciatively, responsively and compassionately. In the light of the findings of the Francis Report (2013), and at a time when healthcare services are under enormous pressure, there is a clear and urgent need for such a book. Despite the challenges of ill health, the authors demonstrate that the opportunity is there for any healthcare practitioner to draw out what the patient needs and desires, in line with the patient’s own values, purposes and beliefs. This approach seeks to alleviate suffering and allows the patient to be more empowered and motivated to change, discovering choice and possibility in times of adversity. In this way, the practitioner can help the patient increase their own resilience and resourcefulness. At the same time, the practitioner discovers their own ability to self-care and self-manage. Aimed at healthcare students and practitioners at all levels, Appreciative Healthcare Practice will provide a valuable and supportive learning resource for a wide range of individuals involved in caring. Contents include: Introduction Carers’ stories Compassionate and dignified care Professionalism – on becoming a professional Applying appreciative inquiry in practice and education Creativity and care Applying the three-eye model to healthcare Mindful healthcare practice The appreciative care worker and coach