Assessing Airport Programs for Travelers with Disabilities and Older Adults

Book excerpt: "The travel experience can vary greatly for people embarking on the same journey. In particular, travelers with disabilities and older adults usually experience more challenges journeying through the airport. The TRB Airport Cooperative Research Program's ACRP Research Report 239: Assessing Airport Programs for Travelers with Disabilities and Older Adults provides the industry with resources and tools to enhance existing programs and services and develop new ones. The report also provides effective assessment tools to evaluate, monitor, and improve different aspects of the customer experience for these two target groups. An associated online tool, ACRP WebResource 14: Tools to Assess Airport Programs for Travelers with Disabilities and Older Adults, supplements the report. A PDF file with alt text descriptions for the graphics is available upon request from [email protected]." -- from publisher's website.