All too many business books focus on grand concepts that are appealing but not practical. Beyond Goals...Beyond Lean, on the other hand, provides clear, hard-hi

This book by Peter Béndek presents a strong case against the current practice of business operations improvement, based on numerous studies from the business w

Hospitals have long relied on the heroics of one brilliant nurse or doctor to save the day. Such heroics often result in temporary workarounds and quick fixes t

Cusumano and Nobeoka the bestselling coauthors of MICROSOFT SECRETS, reveal how Toyota and other leading automobile makers achieve remarkable savings and growth

This book introduces the Look Forward approach to continuous improvement (CI). Look Forward is a management approach to CI that fosters an environment that infu