Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective cust

This collection interrogates the multifaceted ways in which global transformations are constituted by deeply gendered socio-economic practices at the level of t

WINNER of The Gertrude J. Robinson Book Prize, awarded by the Canadian Communication Association, and the Canadian Association of Work and Labour Studies, Book

Ravaged by civil war throughout the 1980s and 1990s, El Salvador has now emerged as a study in contradictions. It is a country where urban call centers and shop

Call center employees once blended skill and emotional intelligence to solve customer problems while the workplace itself encouraged camaraderie and job satisfa