This book describes, for the first time in pedagogical form, an approach to computer-based work in complex sociotechnical systems developed over the last 30 yea

Cognitive Work Analysis (CWA) is a structured framework specifically developed for considering the development and analysis of complex socio-technical systems.

Despite continued interest in Cognitive Work Analysis (CWA) techniques for the analysis and design of complex, human-technology systems, few published accounts

Over the past decade, Cognitive Work Analysis (CWA) has been one of the popular human factors approaches for complex systems evaluation and design applications.

Cognitive task analysis is a broad area consisting of tools and techniques for describing the knowledge and strategies required for task performance. Cognitive