Customer Retention in the Automotive Industry

Download or Read eBook Customer Retention in the Automotive Industry PDF written by Michael D. Johnson and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 369 pages. Available in PDF, EPUB and Kindle.

Author	: Michael D. Johnson
Publisher	: Springer Science & Business Media
Total Pages	: 369
Release	: 2012-12-06
ISBN-10	: 9783322845092
ISBN-13	: 3322845095
Rating	: 4/5 (92 Downloads)

DOWNLOAD EBOOK

Book Synopsis Customer Retention in the Automotive Industry by : Michael D. Johnson

Book excerpt: Anhand zahlreicher Fallbeispiele analysieren renommierte Experten aus Wissenschaft und Praxis den Zusammenhang zwischen Produktqualität, Kundenzufriedenheit und Unternehmenserfolg und geben praxisorientierte Tips zur Verbesserung.

Customer Retention in the Automotive Industry Related Books

Language: en
Pages: 369

Customer Retention in the Automotive Industry

Authors: Michael D. Johnson

Categories: Business & Economics

Type: BOOK - Published: 2012-12-06 - Publisher: Springer Science & Business Media

DOWNLOAD EBOOK

Anhand zahlreicher Fallbeispiele analysieren renommierte Experten aus Wissenschaft und Praxis den Zusammenhang zwischen Produktqualität, Kundenzufriedenheit un

Language: en
Pages: 265

Customer Satisfaction Research Management

Authors: Derek R. Allen

Categories: Business & Economics

Type: BOOK - Published: 2004-02-11 - Publisher: Quality Press

DOWNLOAD EBOOK

Successful organizations have shifted from being product-based organizations to customer-based organizations, and customer satisfaction management (CSM) is a

Language: en
Pages: 257

Linking Customer and Employee Satisfaction to the Bottom Line

Authors: Derek R. Allen

Categories: Business & Economics

Type: BOOK - Published: 2002-06-30 - Publisher: Quality Press

DOWNLOAD EBOOK

Most organizations recognize the impact that both customer and employee satisfaction have on overall financial performance. Actually acting on that information

Language: en
Pages: 286

High Noon in the Automotive Industry

Authors: Helmut Becker

Categories: Business & Economics

Type: BOOK - Published: 2005-12-06 - Publisher: Springer Science & Business Media

DOWNLOAD EBOOK

This book was born from curiosity. To begin with, it was the curiosity of an economist who studied in the 60’s in an environment which has subsequently develo

Language: en
Pages: 210

From Customer Retention to a Holistic Stakeholder Management System

Authors: Margit Huber

Categories: Business & Economics

Type: BOOK - Published: 2008-02-28 - Publisher: Springer Science & Business Media

DOWNLOAD EBOOK

The fourth in Springer’s series on Stakeholder Management books, this volume looks back at the beginnings of Stakeholder Management and how it has developed i