Customer Service
Download or Read eBook Customer Service PDF written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle.
| Author | : Robert W. Lucas |
| Publisher | : |
| Total Pages | : 544 |
| Release | : 2009 |
| ISBN-10 | : 0071277501 |
| ISBN-13 | : 9780071277501 |
| Rating | : 4/5 (01 Downloads) |
Book Synopsis Customer Service by : Robert W. Lucas
Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
