Defusing the Angry Patron
Download or Read eBook Defusing the Angry Patron PDF written by Rhea Joyce Rubin and published by . This book was released on 2000 with total page 120 pages. Available in PDF, EPUB and Kindle.
| Author | : Rhea Joyce Rubin |
| Publisher | : |
| Total Pages | : 120 |
| Release | : 2000 |
| ISBN-10 | : UOM:39015052832766 |
| ISBN-13 | : |
| Rating | : 4/5 (66 Downloads) |
Book Synopsis Defusing the Angry Patron by : Rhea Joyce Rubin
Book excerpt: Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale? This work introduces the many causes and faces of anger as well as practical techniques for dealing with angry patrons. It covers handling frustration and confrontative behaviour.
