Related Books
Language: en
Pages: 198
Pages: 198
Type: BOOK - Published: 2014-11-13 - Publisher: CRC Press
The moment of truth—that instant when consumers experience and judge service quality—is often a deciding factor in business success. Designing Service Excel
Language: en
Pages: 261
Pages: 261
Type: BOOK - Published: 2009-11-16 - Publisher: John Wiley & Sons
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t
Language: en
Pages: 360
Pages: 360
Type: BOOK - Published: 1996 - Publisher: McGraw-Hill Professional Publishing
This text explores the re-emergence of product excellence in the design and manufacturing process. It is a knowledge-based approach to manufacturing that attemp
Language: en
Pages: 321
Pages: 321
Type: BOOK - Published: 2011-09-16 - Publisher: McGraw Hill Professional
Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence d
Language: en
Pages: 449
Pages: 449
Type: BOOK - Published: 2016-09-23 - Publisher: McGraw Hill Professional
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service pr