Difficult Conversations

Download or Read eBook Difficult Conversations PDF written by Douglas Stone and published by Penguin. This book was released on 2010-11-02 with total page 351 pages. Available in PDF, EPUB and Kindle.
Difficult Conversations
Author :
Publisher : Penguin
Total Pages : 351
Release :
ISBN-10 : 9781101496763
ISBN-13 : 1101496762
Rating : 4/5 (63 Downloads)

Book Synopsis Difficult Conversations by : Douglas Stone

Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving


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