Difficult Conversations
Author | : Douglas Stone |
Publisher | : Penguin |
Total Pages | : 351 |
Release | : 2010-11-02 |
ISBN-10 | : 9781101496763 |
ISBN-13 | : 1101496762 |
Rating | : 4/5 (63 Downloads) |
Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving