Engaging Public Sector Clients
Download or Read eBook Engaging Public Sector Clients PDF written by John Alford and published by Springer. This book was released on 2009-04-08 with total page 275 pages. Available in PDF, EPUB and Kindle.
| Author | : John Alford |
| Publisher | : Springer |
| Total Pages | : 275 |
| Release | : 2009-04-08 |
| ISBN-10 | : 9780230235816 |
| ISBN-13 | : 0230235816 |
| Rating | : 4/5 (16 Downloads) |
Book Synopsis Engaging Public Sector Clients by : John Alford
Book excerpt: Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
