How Airports Measure Customer Service Performance
Download or Read eBook How Airports Measure Customer Service Performance PDF written by Lois S. Kramer and published by Transportation Research Board. This book was released on 2013 with total page 103 pages. Available in PDF, EPUB and Kindle.
| Author | : Lois S. Kramer |
| Publisher | : Transportation Research Board |
| Total Pages | : 103 |
| Release | : 2013 |
| ISBN-10 | : 9780309271004 |
| ISBN-13 | : 0309271002 |
| Rating | : 4/5 (04 Downloads) |
Book Synopsis How Airports Measure Customer Service Performance by : Lois S. Kramer
Book excerpt: "TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.
