Throughout the 1980s the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so

Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the cruci

This is the digital version of the printed book (Copyright © 1996). Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Mana

Michael Lewis’s instant classic may be “the most influential book on sports ever written” (People), but “you need know absolutely nothing about baseball