Twenty case studies explaining how to gently deliver a range of life's most awkward messages while causing minimal harm. Life constantly requires us to give oth

"This memoir tells the story of a man's deterioration from Alzheimer disease from two perspectives. His daughter, an English professor at Caltech, describes her

Showing someone you care begins with Finding the Right Words Here you'll find: • More than three dozen ways to say "Happy Birthday" • Welcoming words for ne

"For everyone who needs a hero or loves a good story, here is an inspiring collection of personal revelations from more than 100 remarkable men and women who sh

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