Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference libra

Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference libra

A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library setti

An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that

Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shift