ITIL Service Strategy
Download or Read eBook ITIL Service Strategy PDF written by Great Britain. Cabinet Office and published by Stationery Office/Tso. This book was released on 2011 with total page 483 pages. Available in PDF, EPUB and Kindle.
| Author | : Great Britain. Cabinet Office |
| Publisher | : Stationery Office/Tso |
| Total Pages | : 483 |
| Release | : 2011 |
| ISBN-10 | : 0113313047 |
| ISBN-13 | : 9780113313044 |
| Rating | : 4/5 (47 Downloads) |
Book Synopsis ITIL Service Strategy by : Great Britain. Cabinet Office
Book excerpt: This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
