Managing Annoying People

Book excerpt: The highly charged and complex reality of today's workplace environment is the perfect breeding ground for management nightmares. Too often, annoying-and sometimes generational challenging-personalities drain energy, zap productivity, and undermine your morale and sense of efficacy as a manager. Instead of slogging along, allowing these people to dictate your mood and the tenor of your office interactions, let business guru and leadership expert Ilene Marcus show you how to identify and manage these dynamics for the benefit of everyone involved. Drawing from years of her own experience managing annoying people in every conceivable setting, Marcus will help you learn to navigate the rocky terrain of power differentials in boss-subordinate relationships. Once you are able to identify and label troubling dynamics with difficult employees, you can begin course-correcting to get your team back on track. In witty, engaging prose, Marcus will show you how to do more with your time and resources, better focus on income-generating benchmark programs, and manage your team with more joy and purpose. So whether you're a rookie manager or seasoned veteran of the C-suite, Managing Annoying People will put an end to your irritation and jumpstart your effectiveness as a leader.