This book presents an organized approach to quality management, control, and improvement. Because quality problems usually are the outcome of uncontrolled or ex

Case study research conducted in 1981 in nine US companies and seven Japanese companies.

Quality is a discipline that focuses on product and service excellence. This book is about improving the quality of products and services. The improved quality

What makes information useful? This seemingly simple and yet intriguing and complicated question is discussed in this book. It examines ways in which the qualit

Understanding quality management through a unifying framework. Managing Quality is a comprehensive introduction to the field of quality management that presents