Metrics for IT service management
Download or Read eBook Metrics for IT service management PDF written by Peter Brooks and published by Van Haren Publishing. This book was released on 2006-04-26 with total page 202 pages. Available in PDF, EPUB and Kindle.
| Author | : Peter Brooks |
| Publisher | : Van Haren Publishing |
| Total Pages | : 202 |
| Release | : 2006-04-26 |
| ISBN-10 | : 9789077212691 |
| ISBN-13 | : 9077212698 |
| Rating | : 4/5 (91 Downloads) |
Book Synopsis Metrics for IT service management by : Peter Brooks
Book excerpt: The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use them within an organisation, including generic principles (such as SMART and KISS), specific examples and templates for the use of each metricAll metrics discussed are directly related to process objectives, in order to help create a service-focused management system. This publication complements the ITIL, CobiT and ISO20000 service management principles.
