On the Front Line
Download or Read eBook On the Front Line PDF written by Stephen Frenkel and published by Cornell University Press. This book was released on 1999 with total page 342 pages. Available in PDF, EPUB and Kindle.
| Author | : Stephen Frenkel |
| Publisher | : Cornell University Press |
| Total Pages | : 342 |
| Release | : 1999 |
| ISBN-10 | : 0801485673 |
| ISBN-13 | : 9780801485671 |
| Rating | : 4/5 (73 Downloads) |
Book Synopsis On the Front Line by : Stephen Frenkel
Book excerpt: The importance of customer service is widely emphasized in business. This text offers an analysis of the organization and dynamics of front-line work, based on a five-year study of over 1000 employees and eight leading companies in the USA, Australia and Japan.
