Learn to manage, grow, and communicate with your online community Online community management is a growing profession and companies are investing in online comm

What's the point of creating a great Web site if no one goes there-or worse, if people come but never return? How do some sites, such as America Online, EBay, a

Every day, millions of users log on to their favorite online forums and interact with others to get advice and discuss everything from the latest news and trend

A unique approach to today's hottest new job in social media Today's social community managers use social media platforms and act as brand evangelists and commu

This series presents and discusses new and innovative approaches to knowledge sharing used by organizational management in all fields of work. The authors provi