We live in an uncertain world characterized by the occurrence of unexpected incidents in different corners of the globe which can have widespread adverse conseq

Tourism and hospitality organizations have always been exposed to disruptions, stresses, and crises, making the management of these adversities a necessary skil

Using examples from the UK, Europe, America, Australia and Asia, this book provides an analysis of the latest thinking and practice in dealing with extreme and

Although ‘VUCA’ is not a new term, the features of the world it describes, a volatile, uncertain, complex and ambiguous environment, have never been more va

Crisis management in the tourism industry aims to ilustrate the theories and actions that can be taken to better understand consumer, economic and environmental