"Perfecting Patient Journeys is a guide for leaders of healthcare organizations who want to implement lean thinking. Readers will learn how to identify and sele

Patients experience health care services in many different ways. They access statutory and non-statutory, public and private organisations in pursuit of advice,

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspectiv

In 2015, building on the advances of the Millennium Development Goals, the United Nations adopted Sustainable Development Goals that include an explicit commitm

Implementing safety practices in healthcare saves lives and improves the quality of care: it is therefore vital to apply good clinical practices, such as the WH