This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or fron

The principle of personalisation appears in a range of current debates among design professionals, healthcare providers and educationalists about the implicatio

Despite strong economic performance and significant governance reforms over the past few decades, Lithuania has a higher share of its population at-risk-of pove

This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public managemen

Managing the New Public Services evaluates managerial changes in British public services since 1979, focusing on the new public management and its rationale and