Platform and Collective Intelligence

Book excerpt: Organizations, both private and public, are now evolving in a globalized "information society" that has been accelerated by digitization. They find themselves drawn into a spiral of transformations fueled by the incessant reinvention of information and communication technologies (ICT) that are changing digital uses and practices. They transform through the mediating action of ICTs, work activities and associated action situations. Platform and Collective Intelligence analyzes a specific declination of an organization that has become irreversibly reticular: the "platform organization". The network, at the heart of this new conception, proposes a model combining cybernetics and computing. The organization can thus be seen as an interface for contact, via its information systems, for employees or citizens, whatever their geographical location. With a view going beyond technocentrism and technological determinism, this book combines collective intelligence and sociotechnics with the platform to arrive at the notion of "organizational experience".