This text will act as a quick quality improvement reference and resource for every role within the healthcare system including physicians, nurses, support staff

Written by an internationally-recognized expert in the field of quality management, this text is an essential guide for understanding how to plan and implement

This text uses a case-based approach to share knowledge and techniques on how to operationalize much of the theoretical underpinnings of hospital quality and sa

This book is for those in healthcare practices whose customers/payers may be encouraging or requiring them to use Lean Six Sigma in the workplace, or to simply

Based on the original Memory Jogger, this pocket guide provides basic tools for problem solving and continuous improvement. Team techniques and collaborative de