Professional English for Hotel Employees

Book excerpt: Communication is the core elements of hospitality industry. Understanding of performance expectations are keys to the achievement of tourist satisfaction. Good oral and written communication skills are the most important skills to hospitality practitioners at different position levels. Good English communication during the study will add value to students' education. In the tourism industry supply and demand side must communicate perfectly in order to ensure quality and needed performance standards. Both practicing oral communication and written communication are rated high. Tourism and Hotel education program is a part of the wide tourism industries. Tourism is a creative industry which develop and sell products based on creative labor. Based on the reason above, the students of Tourism and Hotel Industry need an effective way and teaching media to help them achieve their career in Tourism and Hotel Industry.