Quality Management for IT Services: Perspectives on Business and Process Performance
Download or Read eBook Quality Management for IT Services: Perspectives on Business and Process Performance PDF written by Praeg, Claus-Peter and published by IGI Global. This book was released on 2010-09-30 with total page 348 pages. Available in PDF, EPUB and Kindle.
| Author | : Praeg, Claus-Peter |
| Publisher | : IGI Global |
| Total Pages | : 348 |
| Release | : 2010-09-30 |
| ISBN-10 | : 9781616928919 |
| ISBN-13 | : 1616928913 |
| Rating | : 4/5 (19 Downloads) |
Book Synopsis Quality Management for IT Services: Perspectives on Business and Process Performance by : Praeg, Claus-Peter
Book excerpt: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
