Quality of care in fragile, conflict-affected and vulnerable settings

Book excerpt: In fragile, conflict-affected and vulnerable settings there is an urgent need for action on quality of health care, given the significant health needs of the populations in these environments and the increasing numbers of people for whom such settings are home. The Quality of care in fragile, conflict-affected and vulnerable settings: tools and resources compendium represents a curated, pragmatic and non-prescriptive collection of tools and resources to support the implementation of interventions to improve quality of care in such contexts. Relevant tools and resources are listed under five areas: Ensuring access and basic infrastructure for quality; shaping the system environment; reducing harm; improving clinical care; and engaging and empowering patients, families and communities. Cross-cutting products are also signposted. This compendium is a companion to the World Health Organization (WHO) resource Quality of care in fragile, conflict-affected and vulnerable settings - taking action.