Service Recovery
Download or Read eBook Service Recovery PDF written by Ron Zemke and published by . This book was released on 1995 with total page 84 pages. Available in PDF, EPUB and Kindle.
| Author | : Ron Zemke |
| Publisher | : |
| Total Pages | : 84 |
| Release | : 1995 |
| ISBN-10 | : 1563271508 |
| ISBN-13 | : 9781563271502 |
| Rating | : 4/5 (08 Downloads) |
Book Synopsis Service Recovery by : Ron Zemke
Book excerpt: How do you fix a broken customer? Spend an hour with Ron Zemke's Service Recovery and discover the steps to take after a product or service breakdown to satisfy your customer. Zemke's guidelines are easy to implement at all levels of a company. You'll learn the economic rationale for service recovery and the recovery guidelines for strategic advantage.
