The extent to which social media can potentially add value within various service contexts is not well understood. While at a general level it would seem that d

In the second edition of Social Media Communication: Concepts, Practices, Data, Law and Ethics, Jeremy Harris Lipschultz presents a wide-scale, interdisciplinar

Social media and new social facilities have made it necessary to develop new media design processes with different communication strategies in order to promote

Bretz presents a review of the new communication systems which allow people to respond and interact with each other, or the machine, as if in face-to-face conve