Success of Corporate WIKI Systems

Book excerpt: With the ever increasing use of Web 2.0 sites on the internet, the use of Web 2.0 based tools has been employed by the organizations across the globe. One of the most widely used Web 2.0 tool in organizations is the wiki technology particularly in project management. Since growing number of organisations are deploying wiki systems as Web 2.0 still remains a hype, it is important to investigate into these collaborative technologies and measure the success in corporate environment usage. In this study, we discuss the use of Wiki technology in the enterprise setting, the need for wiki deployment and how can we measure the success of corporate wiki systems from end-user's perspective. The literature on corporate and public wiki systems is also presented. The paper presents a theoretical research model of enterprise wiki systems' success based on the previous IS success theory. Finally, the research model of corporate Wiki success is empirically tested and the important determinants of corporate Wiki systems are presented.