In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wr

NEW YORK TIMES BESTSELLER • The unapologetic, laugh-your-ass-off military memoir both vets and civilians have been waiting for, from a five-tour Army Ranger t

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen

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