The Big Book of Customer Service Training Games
Download or Read eBook The Big Book of Customer Service Training Games PDF written by Peggy Carlaw and published by McGraw Hill Professional. This book was released on 1998-09-22 with total page 226 pages. Available in PDF, EPUB and Kindle.
| Author | : Peggy Carlaw |
| Publisher | : McGraw Hill Professional |
| Total Pages | : 226 |
| Release | : 1998-09-22 |
| ISBN-10 | : 9780071501828 |
| ISBN-13 | : 0071501827 |
| Rating | : 4/5 (28 Downloads) |
Book Synopsis The Big Book of Customer Service Training Games by : Peggy Carlaw
Book excerpt: Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
