The Call Center Handbook

Download or Read eBook The Call Center Handbook PDF written by Keith Dawson and published by CRC Press. This book was released on 2003-11-20 with total page 285 pages. Available in PDF, EPUB and Kindle.

Author	: Keith Dawson
Publisher	: CRC Press
Total Pages	: 285
Release	: 2003-11-20
ISBN-10	: 9781482295658
ISBN-13	: 1482295652
Rating	: 4/5 (58 Downloads)

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Book Synopsis The Call Center Handbook by : Keith Dawson

Book excerpt: Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

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