The Department for Transport

Book excerpt: This NAO report (HC 1047, session 2007-09), examines rail franchises and the impact they have had on franchises competition; the taxpayer; the passenger and the approach to managing rail franchises in general. Passenger rail services are provided by train operating companies under franchise agreements which generally run 7-10 years. Whilst responsibility for the operation and condition of the track rests with Network Rail, the Department of Transport has ultimate responsibility where it affects passengers and has taken oversight responsibility for passenger rail franchising following the abolition of the Strategic Rail Authority in 2005. The National Audit Office has set out the following recommendations in respect of rail franchises, including: on letting franchises, regional decision making bodies, should have greater involvement; where bids for rail franchises occur, alternative options should be taken into consideration, such as value for money and affordability; that there should be transparency on financial support for franchises with information on how fares cover the overall costs of passenger rail services and the extent of Government support; that there should also be greater transparency on service quality standards; the Government, when negotiating extra passenger capacity, needs to adjust the contract revenue target where appropriate, so that it can better engage in commercial negotiations; also the Department should staff the National Networks Group adequately and not rely unduly on agency staff, given the strategic importance of rail franchising and the potential to reduce direct subsidies.