Service activities of all kinds are now acknowledged as key players in economic development, societal change, and policy making worldwide. This handbook helps t

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successfu

'It contains an impressive array of important and useful material that should be familiar to anyone interested in economic growth and change. . . the potential

This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world

In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain c