The Trusted Executive

Book excerpt: The topic of trust has been a much discussed issue since the recent global financial crisis. However, the business world's response has lagged behind, and trust in organizations and corporations remains low. This book helps leaders create a trust-building strategy for a globalized, technology-enabled, diverse, and increasingly skeptical world.Through coaching exercises and interviews with CEOs, combined with academic research, "The Trusted Executive" provides the tools to build trust through three key areas: ability, integrity, and benevolence. It explains how to develop and measure organizational trust, handle trust violations, and manage a constantly changing work environment and diverse workforce. Moving from self to organizational transformation, chapters show leaders how to set their organizations on a path to achieving a better reputation, more sustainable operations, and creating a structure and ethos that supports trustworthy behavior on all levels.