Ten years in discussion and development, Total Capacity Management provides the most complete overview of the history and techniques of capacity cost management

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all

Most often we are told the "what and why" of capacity management, but not how to make it happen. This book provides good practical approach on how to implement

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate

Over the last two decades, cost management has been an area of dynamic change and development. This is evident in the extensive inventory of new, high-profile t