Total Customer Service for Profitability
Download or Read eBook Total Customer Service for Profitability PDF written by Larry Swaton and published by Trafford Publishing. This book was released on 2003 with total page 233 pages. Available in PDF, EPUB and Kindle.
| Author | : Larry Swaton |
| Publisher | : Trafford Publishing |
| Total Pages | : 233 |
| Release | : 2003 |
| ISBN-10 | : 9781412000871 |
| ISBN-13 | : 1412000874 |
| Rating | : 4/5 (71 Downloads) |
Book Synopsis Total Customer Service for Profitability by : Larry Swaton
Book excerpt: The book covers customer service from a strategy viewpoint. It starts as the product is being developed and continues through the product life cycle. It covers planning, marketing, maintenance, training, documentation, staffing, technical support, warranty, contracts, accounting, logistics, inventory, leadership, field service and collecting action. It is a chess game to put them together as a system. For more information, visit Larry Swaton's website at www.swatonandassociates.com.
