User-oriented Information Systems for State and Local Government

Book excerpt: Potential state and local government users of information systems are classified in terms of categories of activities and levels of organizational function. The general information requirements of these users are described and categorized in terms of basic system capabilities. The existing situation in state and local government information systems is then described, indicating a need for more advanced, user-oriented techniques. Such methods and techniques currently available or under research and development are then surveyed. Brief descriptions are given of basic ideas or operating principles, along with reference to more detailed documentation. The paper concludes with several recommendations on how best to maximize transfer of knowledge, evaluate new procurements, and carry out new system design.