Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With

This book is not just about customer service. It's about how to run a business. It doesn't matter the business size or type because treating customers should be

Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Sol

Deliver Valuable Service to a New World of Customers As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. R