Dental Systems Manual

Book excerpt: Are you looking for effective systems for your dental office? With this book, you will be able to train your employees and provide your office with systems that can be customized. This book, which comes from the empowering Dental Maverick training program, is the essential systems training manual for your dental office. This is the exact manual that general dentist Dr. Tuan Pham uses in his office to train his employees and is written in simple terms so that every employee from front desk to clinical staff can be easily trained and therefore establish a calibrated baseline of knowledge. Calibration of all staff will lead to similar explanation of needed treatment as a patient flows through your office and therefore increase your treatment plan acceptances. This book starts with the basic explanations of procedures and continues with detailed instructions for insurance verification and unscheduled treatment & recall follow-up protocol. The following topics are covered: 1. Explanations of types of x-rays with codes and why they are taken and needed. 2. Office flow with soft tissue (perio) management program and how to implement. 3. Summary of dental procedures including codes and what and why such treatment are needed. These are explained in simple terms so that everyone can effectively relay the importance to patients. 4. Co-diagnosis forms for patient flow throughout the office. These forms help each staff member know what needs to be done and to quickly relay likely treatment to doctors. 5. Insurance verification forms and instructions of why these codes are requested. 6. Unscheduled / recall / follow-up system and steps on how to integrate into practice management software. 7. Emails to use with follow-up systems. 8. Information / consent forms for patients for certain procedures.