Getting the right diagnosis is a key aspect of health care - it provides an explanation of a patient's health problem and informs subsequent health care decisio

Offers a conceptual framework and a compendium of techniques, practical guide-lines and tips for managers in both the public and private sectors and those invol

v. 1. Research findings -- v. 2. Concepts and methodology -- v. 3. Implementation issues -- v. 4. Programs, tools and products.