Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create “The Happiest Place on Earth,” Van France a

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and

"I dream, I test my dreams against my beliefs, I dare to take risks, and I execute my vision to make those dreams come true." -Walt Disney. Walt Disney's dreams

Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputat

Your one-stop shop for world-class results The most admired organizations in the world have the same basic resources that you have—offices, computers, pencils